last updated 02/17/2020
ACS Technologies Group, Inc., and its affiliates, their officers, directors, employees or agents (collectively referred to as "ACST") creates software to help churches, schools, and organizations manage numerous administrative duties. You may be a visitor ("Visitor") to our websites ("Websites"), a customer ("Customer" or “Licensee”, typically a church or an organization) who purchased our products and services (collectively, "Services"), or a guest ("Guest", typically a congregant) that a Customer invited to use our Services. For the sake of simplicity, we’ll specify when we’re referring to Visitors, Customers, and Guests, and we’ll refer to "you" generally.
Our Services include a variety of desktop and web-based software solutions as well as corporately owned and managed Websites. Some of our Services allow Visitors, Customers, and Guests to communicate with each other in a secure, online environment via chat, messaging, email, or by sharing posts and events.
ACST is proud of the work we produce in the form of software, images, videos, typefaces, graphics, music, sounds and other material (collectively "Content") and we have a great deal of respect for content that belongs to others. Please take the time to review our Terms of Service and Use and Intellectual Property and Copyright policies to learn when you can share Content while using our Services.
ACST will use our Customer’s information for the reasons it was provided to us, or for reasons that are otherwise allowed by law. For example, we use it to:
We collect financial data from our Customers and their Guests. You may provide financial information so that we can extend credit to you or sell our Services to you. Your financial data is only used to process transactions and evaluate your credit. As a normal business practice, we review our Customers' credit periodically -- as long as an account is active. We also report Customer account status and payment history to various credit reporting agencies.
We also gather anonymous statistics when you watch videos hosted by a third-party. We like to know when you stopped watching or if we successfully kept you engaged. This information helps us create better videos for you.
ACST also employs tracking pixels (also known as web beacons) on our Websites to track Visitor activity. Tracking pixels can tell us what kind of operating system or mobile device, which browser you use, your IP address and other information we use to enhance your experience.
If you use any of our Services that uses third-party solutions, you are also bound by their Terms. For more information about third-parties we use, visit Third-Parties.
Customer data (meaning the organization’s data) belongs to the Customer. ACST does not own the data, but serves as custodian. If a Customer requests to cancel their account, their data may be permanently deleted from our servers. Customers should remove and safeguard all of their organization’s data, before requesting to delete their account. If this doesn’t happen, further access to the Customer’s account may not be possible. We will also disconnect any connection we had established to your account information and delete all account credentials.
With that said, some portions of Customer data, including aggregate data related to analytical research, benchmarking, and performance tracking (among others) may remain on our servers on a backup server or in media indefinitely. For information about how we backup, recover, or restore our Services, visit our Data Security FAQ.
ACST may compile or aggregate information that is not personally identifiable to our Visitors, Customers, and/or Guests, meaning that it won’t contain any Personally Identifiable Information (“PII”), or be capable of identifying any one person. The intent of this larger, de-identified dataset is to have representative demographic, statistical data. Such data may be used by ACST and our third-party providers to conduct certain analytical research, marketing, performance tracking and benchmarking. We may publish summary or aggregate results relating to metrics constructed from such data and distribute or license such de-identified, aggregated data for various purposes, provided that all underlying identities are protected.
Do Not Track (“DNT”) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third-parties. We do not currently respond to DNT signals. Therefore, please be advised that third-party web analytics companies may collect information about your online activities over time and across our website and other online properties.
If any Customer has special requirements regarding data transport or deletion, please send us a written request to the address provided at the end of this page. Upon consideration, we may be able to accommodate your needs, however an additional charge may be warranted.
Specifically to our Canadian Customers who must meet national data standards, our products will help you comply with relevant privacy laws.
We use CAPTCHA technology to keep our Customers’ experience with our Web-based Services secure from bots, spam, and abuse. If a Customer opens an account or a site while using our Websites and/or Services, they’ll create a login with a user ID and password to register or sign in. If the Customer (e.g. the church or organization) assigns an account and login to a Guest, the administrator of the organization may be able to disable the login, and other terms may apply.
Protecting the confidentiality of your login is very important to us. While password criteria may differ among our Services, ACST requires the use of "strong passwords" with strict criteria in place to prevent others from guessing your password.
Customers are responsible for making sure ACST has the correct contact information to reach you. We reserve the right to contact you about updates or changes regarding your account and/or Services, and to advise you about events that may affect your Services. If you need to change your communication preferences with us, please call Support at 1-800-669-2509. We’ll need to know your name, email address, Site number, and the details of your request.
From time to time, we’ll email promotional announcements, program updates, and software launch information to our Customers. To stop receiving promotional announcements, Customers may opt-out at the bottom of each email at any time. This opt-out option applies to promotional communications only.
Additionally, some of our Services may send system emails to Guests when the Customer who invited them uses our Services. In Realm for example, admins and group leaders can email congregants (who are considered Guests here) or change privacy settings for them. Making these changes generates email to those Guests from Amazon Web Services (“AWS”), a secure cloud services platform. As a security measure, the Guest information provided is not linked to any personal information that can identify any individual.
ACST uses a third-party software to help communicate important information to you through some of our Services. With this software, we can tell you about all of the latest product enhancements, inform you about changes in the software industry that may affect your experience, or remind you about a deadline. We can ask for feedback about new features or answer questions you may have. We'll always give you a way to opt-out of this communication, and we won't interrupt your valuable time to try to sell you anything.
As mentioned earlier, some of our Services allow Visitors, Customers, and Guests to communicate with each other in a secure, online environment via chat, messaging, email, or by sharing posts and events.
If you've ever posted comments, blogged, or tweeted anything referencing ACST, our Websites, or Services - any information you provided can be read, collected or used to send you unsolicited messages. While some of these forums may be hosted by us, by our Customers, or by a third-party service provider on our behalf, ACST is not responsible, or liable to any Customer or third-party, for the substance or accuracy of any information or material posted.
ACST is committed to the safe protection of your children online and we adhere to the COPPA Act to the best of our ability. Our Websites and web-based Services are intended to be used by churches, schools, and organizations to manage administrative duties in a professional manner. They are not intended for, and should not be used by, anyone under the age of 13.
We are not responsible for the way Customers or their Guests choose to use our Services, nor are we responsible for their Content. Anytime you use our Websites or Services, you represent that you are at least 13 years old. Customers must ensure that their Guests are over 13 years old. It is the responsibility of each Customer (church, school, or organization) to inform their Guests (parents and legal guardians) when or if any child’s data is obtained for their use and to honor any opt-out requests.